We value your satisfaction. If you’re not completely happy with your purchase, we’re here to help.
Eligibility for Refunds
- Digital Products:
Refunds are provided for digital products only if:- The product was not delivered correctly or is inaccessible.
- The file is corrupted or unusable due to technical issues beyond your control.
- Physical Products (if applicable):
- Items must be unused and in the same condition as received.
- The return request must be initiated within 30 days of receiving the product.
- The original packaging must be included.
Non-Refundable Items
- Customized or personalized products.
- Sale or clearance items.
How to Request a Refund
- Contact us at [Your Email Address] with:
- Your order number.
- A description of the issue.
- Proof of purchase (e.g., receipt or confirmation email).
- Our team will review your request within [Timeframe, e.g., 3-5 business days].
Processing Refunds
- Once approved, refunds will be processed to your original payment method within [Timeframe, e.g., 7-10 business days].
- For physical products, refunds will be issued once the item is returned and inspected.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error.
Exchanges (if applicable)
- We only replace items if they are defective or damaged. To request an exchange, email us.
Contact Us
If you have any questions about our refund and returns policy, reach out at [Your Email Address] or call us.